More questions? Look our Frecuently Asked Questions or contact us if you still need some coffee help.
All of our coffee is purchased well above the fair trade pricing (which is a very low price). We do not purchase labeled “fairtrade” coffee, which requires high fees to obtain.
Instead, we have established relationships with farmers to give back and support farming communities in Oaxaca, Mexico with many more to come.
At the moment, most of our coffees are organic (Cool Beans, LifeBlood, and Coffinated) and although Wake up Call is not organic, they utilize eco-friendly and sustainable practices.
Working with very small producers and micro-lots leaves little room to pay hefty amounts for an annual organic certificate fee. And although they follow all the sustainable processes and practices to do so, it remains unaffordable.
Nonetheless, we are committed to working with and supporting the small producers and farming communities.
Our coffee comes from a small group of farms/farmers in Mexico that produce and select the best beans to go through their specialty process before being roasted by dedicated roasters.
So the chain is complete. GOOD FARM PRACTICES + GOOD ROASTING + GOOD BREWING (If you need to learn or would like to look into different brewing methods, check out our recipe page!)
Check our Brewing Guides to Learn More.
100% Yes. The flavors are natural and can differ depending on the bean origin. Coffee flavor notes can vary greatly depending on where and how the coffee is grown.
Notes can be fruits, chocolate, caramel, and many many more.But don't get us wrong, these are "hints" or flavor "souvenirs" that can be found in your coffee, not added flavors.
Q Graders (professional coffee taster) give these notes to each bean origin during the sensorial review portion of the evaluation.None of our coffees have any artificial flavors, colors, or preservatives. Zero! Nada!
It is best to store coffee in an opaque, airtight container and keep it in a cool dry location.
To remain fresh for longer, beans do not want to be exposed to light or humidity.
When properly stored, ground coffee can remain fresh for about 4 weeks, whole beans can stay fresh for about 8 weeks.
We recommend ordering our Coffee Sample Box to start as a way to get to know our Killer Coffee products. We can't wait to hear your thoughts!
If by any reason you don't like our delicious specialty coffee we can send you a new or different coffee bag. We will need an email from you as soon as you have received your coffee explaining the situation.
PAYMENTS & SHIPPING
We take Visa, Master Card, American Express and major credit/debit cards.
We also work with Shop Pay by Shopify and Digital Wallets: Apple Pay & Google Pay.
Once orders are placed, we begin fulfilling your order within 1-2 business days.
Once the coffee is packaged and ready to be on its way, your order will be shipped via USPS/UPS.
We offer flat rate shipping for most orders.
You will receive an email letting you know that your package is en route and a tracking number through USPS priority.
We offer a flat rate shipping with USPS/UPS. Refer to our shipping page for more information on expected shipping costs.
Changing or cancelling an order after it has been placed is a bit difficult as the process starts moving as soon as the order is placed. If there is an issue with your order, please email us immediately at firstname.lastname@example.org including CANCEL/CHANGE ORDER #_______ in the subject line. We will always do our best to make sure you get what you want and need, but cannot guarantee that we will be able to fix the order before it ships.
As Killer Coffee drinkers, we are pretty sure about how good is the quality of our/your beans, nonetheless if you are in any way dissatisfied with your coffee order, let us know for a quick, easy replacement.
We do not accept returns on coffee due to its perishable nature; however, we want you to be satisfied with your coffee selection. Please contact us for a replacement bag within 15 days of your order date.
Anywhere the US. We do not ship internationally at the moment.
Yes! Standby while we organize this response. Please email us at email@example.com
As a veteran-owned company we would like to thank you for your service from the bottom of our hearts! Please send us an email firstname.lastname@example.org.
Subscriptions arrive in the frequency you have chosen in a recyclable mailer.
Subscriptions are not required, you can order refills anytime from our website.
Just select your favorite coffee bag:
Ex. Cool Beans>Purchase Options
-Get your coffee stocked WORRY-FREE!
- Special discounts for subscribers and recipes, always!
For example, we'll send you:
- Cool Beans 12oz Bag
- At the frequency you select ex. ”every 2 weeks”
- Make changes anytime: ex. different Coffee Bag “LifeBlood” every week, etc.
You’ll be billed when each refill order is created, so it all depends on your subscription frequency.
Yass! Select “one-time” when selecting your preferences for each product. You can order from our site whenever you’re ready to restock.
Of course! Our subscription program is COMMITMENT FREE. As long as you want to have our coffee subscription is up to you, no hard feelings.
Just log into your customer account and make any changes.
If you buy as a guest, you should receive an email in your inbox with a magical link after your purchase to edit your subscription details.
If you are having trouble logging in, please make sure you have created an account in our killer store. From the user icon (upper right corner), click on Create Account and enter the same email address that you used to purchase your coffee subscription. This will allow you to access your dashboard.
*Just remember to use the same email from your purchase to log in to your subscription account.
You can set up an automatic payment subscription.
When you subscribe and the time comes to pay for your next reoccurring order, the auto-charging subscription option will automatically charge you. Easy peasy.
You can change your email address, edit your shipping info, change the subscription frequency, change the quantity of the products in the subscription and of course pause or skip, reactivate or cancel your subscription.
Note that if you change your frequency interval right before receiving your next order, that will push your next order date to the new frequency interval selected.
Ex. If the order frequency was 1 week and the next order is on 4th November, if you change the frequency before November 4th to 2 weeks, the next order will be placed on November 17th (exactly 2 weeks after 4th November). That means the 4th November order will be skipped.
Killer Coffee Company is a woman/veteran-owned company that started out of the desire to share Mexican specialty coffee with the world and with those who enjoy and love a good ass cup of coffee.
It is also pretty great for those who just need a kickstart in the morning.
We are located at the sunny South Florida, in Margate. 40 minutes up North Miami.
Our mission is to bring the mexican flavor to american cups. The profile of our coffees is little known, if you ask any coffee lover in the USA, they all know Ethiopian or Colombian coffees.
We want to support small producers with authentic direct trade and support their communities whenever possible.
Having direct contact helps us to convey the real needs of the Mexican countryside to the final consumer and create more awareness that in order to obtain extraordinary coffees, it is necessary to value the work of those behind it.
We love to explain at farmers markets what is a washed coffee or a natural, the different types of roasts and why you also have to choose a certain type of grind for each coffee maker.
We are literally educating the customer to prepare a good cup. With fresh coffee, free of mold or very dark roasts (burnt!).
Since 2016. The project was born in Mexico with a specialty coffee shop. However, due to the pandemic, we had to close the doors of our store and evolve into a new concept that already includes roasting our own specialty coffee.
We have been collaborating directly with six farms in Mexico for more than five years, in which we decided to continue supporting by launching Killer Coffee in the United States. Finally, Killer Coffee was launched in July 2020 in South Florida.